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Empower Your Customers With a Seamless Self-Service Experience

Let Customers Track, Engage, and Resolve—Without Waiting on Support

Our Customer Portal & Service Tools give your buyers complete visibility and control over their orders, returns, and interactions. From order history to self-managed returns, the experience is built to reduce friction, save time, and foster customer loyalty.

About

Secure and User-Friendly Account Management

  • Easy sign-up with email, mobile OTP, or social login
  • Secure login with 2FA and session timeout control
  • Dashboard showing recent orders, saved addresses, and preferences
  • Downloadable invoices, receipts, and order confirmations
  • Access to loyalty points, referral codes, and vouchers

Order Tracking and Fulfillment Visibility

  • Real-time order tracking with carrier updates and estimated delivery
  • Notifications for order confirmation, shipping, delivery, or failure
  • Courier tracking ID integration with map views or delivery timelines
  • Multiple delivery address management and nicknaming options
  • Ability to schedule delivery slots or add special delivery instructions
About
About

Returns, Replacements, and Disputes

  • Initiate return or replacement directly from the order detail page
  • Upload photos, select reason, and choose refund or credit option
  • Status updates through every stage—pickup scheduled, quality check, refund issued
  • Auto-approve logic for low-risk returns to speed up resolution
  • Admin dashboard to track disputes and respond with templates

Support and Interaction Channels

  • Raise tickets from within the customer portal
  • Chat support integration via WhatsApp, live web chat, or bots
  • Email, call-back, or IVR support options configured by region or SLA
  • Automated responses and ticket prioritization based on order size or status
  • Customer history logs to personalize service across tickets
About
About

Feedback, Ratings, and Engagement

  • Prompt for product ratings after delivery
  • Collect NPS (Net Promoter Score) or CSAT (Customer Satisfaction) surveys
  • Show recent reviews with media uploads and verified tags
  • Run post-resolution satisfaction check-ins
  • Showcase testimonial blocks on the storefront or landing pages

Loyalty Program Visibility

  • Track earned, redeemed, and expiring loyalty points
  • View available offers based on customer tier
  • Apply loyalty discounts directly from the cart or checkout
  • Show milestone badges and anniversary rewards
About
About

Use Case Snapshots

  • Fashion Retailer: Offers frictionless returns and instant refund via wallet
  • Appliance Seller: Uses scheduled ticket callbacks and WhatsApp video support
  • Books & Stationery Brand: Adds photos and comments to reviews for better product discovery
  • Skin Care Brand: Tracks product feedback against skin types to personalize reorders
  • Grocery Store: Sends satisfaction surveys post-fulfillment and uses data to refine stock
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