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Dedicated Support and Onboarding That Keeps You Moving Forward

From First Login to Full Adoption—We’re With You at Every Step

Implementing ERP or CRM software can be overwhelming without the right guidance. At Code Colonies, onboarding is not a handoff—it’s a partnership. Our team supports your rollout with structured plans, personalized training, and ongoing help so you can go live with clarity and confidence.

Onboarding Framework

We’ve developed a proven onboarding process that balances speed with depth, so your team learns by doing and launches with control—not confusion.

Step 1: Kickoff & Planning
  • Dedicated onboarding coordinator assigned
  • Goal setting, module selection, and user role planning
  • Access setup and data templates shared
Step 2: Guided Setup Sessions
  • Live configuration of key modules
  • Department-wise setup walkthroughs
  • Sample workflows created using your data
Step 3: Training and Testing
  • Training for superusers, department heads, and functional teams
  • Sandbox testing of workflows, approvals, and reports
  • Q&A and role-based refresher sessions
Step 4: Go-Live Support
  • Monitoring of first-week usage and performance
  • Immediate help with errors, feedback, or refinements
  • Documentation of internal best practices
Step 5: Post-Go-Live Optimization
  • Review of adoption, bottlenecks, and usage patterns
  • Recommendations for tweaks, additions, or expansion
  • Support for adding new teams, modules, or locations
System Difference

What’s Included With Every Account

  • Dedicated onboarding coordinator
  • Pre-built templates and form libraries
  • Interactive knowledge base and video tutorials
  • Email and in-platform chat support
  • Best practice documentation for ERP and CRM modules
  • On-demand workshops for admin users and internal trainers
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Use Cases

Optional Add-On Services

  • Custom training documentation for internal SOPs
  • Migration support from legacy software or spreadsheets
  • API-based data transfer assistance
  • Process mapping and optimization consulting
  • Long-term support plans for large enterprise clients

Support Channels and Response Commitments

Support Type Availability Response Time
In-App Chat Mon–Fri, 10am–7pm IST Under 1 hour
Email Support 24x7 Within 8 working hours
Live Sessions Scheduled Based on request
Technical Hotline Enterprise Plans 24x5 with escalation SLA

Note: Custom SLAs available for enterprise clients based on region and project criticality.

Focused On Your Success, Not Just Ticket Resolution

Our support team works closely with the same people who designed the platform—so the advice you get is not just reactive, but strategic. We help you solve problems, implement improvements, and stay aligned with your growth.

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Adoption Tools for Your Teams

  • Role-based quick start guides
  • In-app tutorials and tooltips for new users
  • Usage analytics to monitor engagement
  • Internal champions kit to build momentum inside teams
  • Change management checklists for department heads
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